Refund policy

RETURNS POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with the hygiene strips still in place and in its original packaging. 

PLEASE NOTE: Items without the hygiene strip will not be accepted for a return.

-Items must be returned unworn and unwashed. Extra care must be taken when trying on the item - please do not leave any marks, makeup stains, smoke, or fragrance scents on the items.

Please also ensure that no hairs are attached to the product. If the item is returned in a poor condition, the refund will be refused, and the item/s will be returned back to you.

We reserve the right to not issue a refund if it does not fit the terms of our Returns Policy. 

 If we are unable to issue you a refund then you will be sent an email informing you of our decision.

 If your return is accepted we will be happy to exchange or process a full refund.

 To start a return, you can contact us via Instagram @lovelake_x or via e-mail at info@lovelake.co.uk.

 We will then guide you through the return process.